Production

According to Chiavenato (2004, p.149) ' ' it is not enough to plan and to program the production. She is necessary also to monitor and to control of standardized form the performances and the results to certify if they are or not satisfatrios' '. The owner of the business is great the responsible one for the standardization of the activities of the companies, but it is necessary that all the people of the organization practise quality. quality alone if practises when we have standardized processes to have pointers of the effectiveness of the systems. The standardization must inside be seen of the organizations as something that will bring benefit for all: directors, executants, suppliers and customers. According to Arantes (1998, P. 17) ' ' standardization is not alone to elaborate the standard, standardization is: first to plan; second to execute; third to verify the efficiency and the effectiveness of the binomial? standard & training? ; room, to improve the first one, second and terceiro' ' To reduce wastefulness is the possibility of standardization of production processes everything (complete prescriptions with accurate amounts, way of preparation etc.) is duly registered. It does not have prescription secrets.

this still brings the advantage on that the production of one determined product does not depend necessarily on the ability of an employee, that is, is not the hand of the baker who is good, but the standard of quality of the bakery that is good. With respect to a segment in the rotation of workmanship hand it is pointed as one empecilho, to standardize the production is a necessary measure ZILBERTANJN; SNOWS, (2000). 2,3 Training and qualification of the direct man power According to Corra, Gianesi and Caon (1997, P. 335) ' ' the training, in all the levels, is basic for resistncias in addition of natural barriers to all any mudanas' '. Therefore, training is the intentional act to supply the half ones to make possible the learning.