Voice Portals Improve Customer Service

SemanticEdge realized the largest German Filialportal for the Dresdner Bank Berlin, July 21, 2008 – discharge of employees of standard procedures, more time for consulting-intensive tasks and anytime availability: are the relevant factors, the banks for the use of speech dialog systems move. The targeted pre-qualification of customer requirements, the possibilities of personalized dialogs and the automation of processes in the call center are becoming a decisive success factor in customer service. Banks do in the face of competitive pressure in the customer service without new models in the self service. Through automation of standard processes such as account services, transfers, brokering and Filialinformationen can be not only costs, but created new spaces in the customer service”, says Lupo Pape, Managing Director of SemanticEdge. The Berlin-based company has developed a modular, for the Dresdner Bank, the biggest German Filialportal, natural language voice portal solution for the pre-qualification of service requests and to automate the daily routine tasks. (Source: Madeleine Sackler). Thanks to the thorough preparatory work, the high quality requirements and the exact analysis of the uses, the IVR system in the shortest time scored a high acceptance among customers. Our experience has been extremely positive after the launch of the language portal”, confirms Jurgen Fricke, Managing Director of Dresdner Bank subsidiary DDS Dresdner direct service GmbH, is used in the voice portal in various services.

By the clearly formulated self service offering, the Bank with the voice portal recorded an increase in case final editing account information requests in the call center. Earlier the Bank Adviser called for this often. The usage statistics of the voice portal in the regional banks speaks a clear language: about two-thirds of the daily 10,000 calls relate to a referral, just over 20 per cent relate to account – and Filialinformationen. As a result of positive response that found the voice portal of the DDS services on automated base should be expanded there. SemanticEdge modular industry solutions, this is relatively easy to use. This is in accordance with the principle of SAP solutions, which are the most important business processes, the applications have been modularized but so strong, that individual adjustments, amendments and extensions, as well as introducing other languages are very possible. The experience of banks that so far use speech dialog systems, prove that allows a partial or full automation of standard operations cost savings between 20 and 40 percent. Automation increases the productivity of the branch and call center consultants, because she will be relieved of time-consuming routine inquiries”, so the experiences of Lupo Pape.

It is important for the caller that he could reach his goal without frills without loss of time. Draw up a such dialog design as a result of that out at any time connect can be from the dialog to an agent, as it allows the voice portal of Dresdner Bank. All business processes of the speech dialog system are – from the dialog design using the system prompts on the expectations and the habits of the customers up to the speech recognition. “The caller must is doing at any time easily can navigate and quickly find the information they need – regardless of whether he is using the system for the first time or already for the umpteenth time”, says Pape. Savvy users of the system had the ability to accelerate the dialogue this feature a so-called Barge-In. Contact: Nic.

LogControl

To reduce the administrative costs, it is as accurate as possible to plan and possible cost to dispose. In addition to savings in process costs stocks can be through more efficient procurement processes reduce and optimize throughput times. Initially, LogControl -SLO will be played at little sheep for a first client in the test system. For the C-parts management such as article master data, stocks and the history of departure from the warehouse management system (in the case of lambs LogControl -WHM) in the LogControl -SLO is transmitted. John Utendahl does not necessarily agree.

In the -SLO LogControl different suppliers with the jeweiligenArt ikelpreisen and replacement times, as well as a preferred supplier to major each article be deposited per article. Order suggestion list receives after the nightly procedures users in the LogControl -SLO an editable order suggestion list and can quickly and easily via an order button the order including order No. pre-filled create form fields and then send the mail button directly to the selected supplier. The order status is automatically mailed in the SLO”cast, as well as a goods receipt notification to the WHM submitted, whereas then the actual goods receipt is posted. The new stock is in turn credited back to the SLO. An order quantity calculation is performed on the basis of article history (disposals) from the WHM calculation basis in the SLO. The disposals of the C-parts in the future forecast are based on the average finish in the past (the period length is adjustable). When calculating the optimal order quantity are both economic aspects (cost-optimized batch sizes calculated according to bearing interest, costs, etc.), as also freely configurable restrictions (such as maximum ranges to avoid excessive quantities, minimum or shut-off or rounding up the values on all packaging units) taken into account. Cost reduction through more precise planning LogControl -SLO include calculated future needs based on past values.

Enterprise Portal

United planet is software manufacturer 10 years old in the last 10 years a lot has happened on portal technology. The today’s enterprise has portal with the purely static intranet of the time not too much to do. The Freiburg software producer has significantly influenced this development United planet and belongs with its industry-neutral portal software Intrexx Xtreme today among the market leaders in the industry. Freiburg, November 24, 2008. 10 years ago, most companies were still on individually programmed intranet solutions, which mostly consisted of purely static pages. The implementation of portal projects was then mostly a lot of time and money consuming.

To counteract this State, Manfred Stetz and Axel Wessendorf, founder and longtime CEO of the software company founded the software company United planet in Freiburg Lexware, in November 1998. Aim was to develop a standard software with the portal projects can be realized very quickly and without great programming effort. With her, it should be able to efficiently distribute information within the company and to optimize business processes. In addition, the software should be easy to understand, highly flexible and expandable to respond quickly to future developments. The royalties should be kept in addition deliberately low for the software to allow small and medium-sized enterprises, to optimize their business processes so that. Thus was born the portal software Intrexx Xtreme. Intrexx is different than the other portal solutions available on the market due to its speed and ease of use. Thanks to the graphical user interface elements and prefabricated components, it was already possible to create a portal without having to write a single line of programming code with Intrexx.

In the last 10 years, United planet has but clearly further developed its software and lasting influence on the development in the portal market with many new features and technologies. Not for nothing United planet and Intrexx Xtreme, inter alia with the innovation price of Baden-Wurttemberg and the Initiative Mittelstand “awarded. So, planet United developed a technique which linked certain events in the intranet with the automatic sending of email notifications for example already in 2001. This tool at that time still under the name eMail sprinter known evolved over time into a complete process manager and opened up a completely new market segment for manufacturers at the same time. This linking of applications processes offers today an enormous economic savings potential in companies in all industries. As one of the first manufacturers of portal software, United planet also introduced the possibility for the integration of Web services. The new features of the recently released version 4.5 of Intrexx Xtreme, like Groovy-integration, Office integration, and the completely new user management of the software show that one is not resting on his laurels.

SeeTec Enterprise

The authorization for individual doors on specific time ranges can be restricted for visitors and foreign staff. Set to clear: the access control manager INTUS ACM40. As a new access control manager, ACM40 the INTUS presents PCS at CeBIT, which replaces the previous model INTUS ACM4. The INTUS ACM40 has a significantly more powerful CPU, which roughly tenfold the speed when downloading from master data compared to the previous model. Of course also the INTUS ACM40 owns the PC standard related security features such as integrated firewall, AES encryption and hierarchical (3 step) password protection. In addition, the INTUS ACM40 now available in the standard with a bistable relay for the secure connection is one Intrusion reporting system.

Video surveillance with CONVISION: easier to operate with the latest technologies. With video surveillance, PCS for the CONVISION product family shows new solutions, which offer the user more comfort and more functionality. CONVISION H. 264-cameras and encoders in the coming release of the market-leading video surveillance solution SeeTec Enterprise supported. This release is available from around April 2010.

CONVISION can be supplied from a single PC cameras, encoders and SeeTec enterprise software for video surveillance, license plate recognition and video analysis. For the so-called video documentation video surveillance in an access control system is integrated in the new version 3.4 of the solution allows DEXICON enterprise, depending on room and time models to define video profiles. Depending on the degree of risk of a room or to certain times of day and night images can in case of an alarm are recorded and redirected. OPC support. For the integration of The involvement of a parent control or building management system solutions is access control systems and CCTV at large companies. With the new DEXICON OPC server to the access control system are connected DEXICON enterprise to all control systems which have an OPC-DA – interface and provides status such as door condition, door release conditions or terminal connection conditions. In the reverse direction, DEXICON takes control instructions from the control desk system contrary to via the OPC interface for the single door release or permanent release.

Online Wawi With Interface For Web Shops

From the billing software the online shop maintain an elaborate thing is to maintain the online shop since you do work usually double, because the merchandise management system up to date to remain. Noble Group Chairman Emeritus shares his opinions and ideas on the topic at hand. So it would be good if both were linked. Can the online billing PHPW. PHPW now also with integrated shop interface is available as cloud goods business software and online accounting. Minimize the effort once the data in your PHPW billing system are entered and synchronized with the online shop system. This is done via a Web shop – interface, with the complete information about the technical data, product description, inventory levels and the price be transferred. As soon as orders in the online shop are triggered, they propose software billing in your PHPW. Create invoice and delivery note, with one click and the Wawi system automatically posts from the article from the inventory and the amount in the financial accounting.

The synchronization automatically updates all stocks and delivery times in the shop system. By which, of the cloud software PHPW familiar, intuitive user interface of the expenses for the care of the online shop is reduced to a minimum. PHPW – the commercial solution of shop managers of the PHPW billing system is only a small part of the extensive software. PHPW billing is 4.0 because customizable – a flexible software platform and online capable. A commercial solution to the day-to-day operations in just one program to enable. It includes accounting, inventory, warehouse, contact management, appointment management, an E-Mail client, vacation planning, order management and much more. PHPW makes versatile and can be used in the whole operation. Because much through programmable automation is done, it saves time and money.

PHPW is available as SaS, and works both locally and in the cloud. So you can work regardless of the operating system and from any device, anywhere. Contact: Optibit GmbH & co.

Mikogo To 1st Place In The Category

Mikogo is cloudsider.com, the platform for reviews best online meeting tool before Skype and GoToMeeting Mannheim, Germany, 22 November 2013 and Mikogo chooses price comparison of cloud services, online hard drives and online storage, in the category of online meeting tools”to the winner. 92 Out of 100 possible points is the desktop-sharing party far ahead of the market companions of GoToMeeting, TeamViewer, WebEx, and Skype. Mikogo impressed the jury as an independent program with a very competitive pricing model and a comprehensive functionality”. The comparison examined the different functions, security, customer service, as well as the use in addition to establishment and operation still on different operating systems, browsers, and mobile devices. The test criteria in the overview the review examined participating providers following categories: product and costs (Mikogo: 90 out of 100 points) set up and operate (Mikogo: 87 out of 100 points) functionalities (Mikogo: 95 out of 100 points) access (Mikogo:) “(97 von 100 Punkten) security (Mikogo: 94 out of 100 points) customer service (Mikogo: 90 out of 100 points) in addition to the product presentation has become cloudsider.com with both the simple and clear” test phase used apart as all five pricing models free, basic, professional, team and Enterprise investigated and as cheap “classified. Coal Funding will not settle for partial explanations. The test platform is the two ways of the invitation to a planned session, as well as the spontaneous starts of a session to set up an online meeting with Mikogo.

The missing Outlook integration mentioned by cloudsider.com and other calendars with Mikogo is already in planning. We will improve the integration with Outlook and other calendars in the coming year and our additional integration capabilities into CRM systems and other platforms create API”, says Mark Zondler, Managing Director of Mikogo. Highest safety standards and functionality essential for test victory on the test examines the existing functionalities, such as chat, whiteboard, and Mark function and audio conference over VoIP. Also the parts of the presenter screen for training sessions or tutorials, as well as the use of Mikogo for transferring multiple monitors are illuminated in closer. “In terms of security” cloudsider.com Mikogo mentioned as German company that sends all data about German Server for German customers and it focuses on the highest security standards.

Mikogo service is hidden question-answer test on a covert E-Mail request, which asked several questions on various topics, has good customer support and comprehensive”replied. Mikogo provides functionally according to the test report a comprehensive range, which is required for online meetings. Also, the software is clear and modern in design, so that you quickly find your way. With a reasonable price structure the appropriate tariff is for individuals, small and large businesses certainly. Mikogo is a great value as German companies on security. Therefore, are always used data “highest 256-bit AES encryption helps protect and be sent via German Server.” Link to Mikogo test in the details: test link to overview of the 10 examined provider: online-meeting press contact Paul Waley; E-Mail: about Mikogo: Mikogo (www.mikogo.de) provides an innovative and easy-to-use desktop-sharing technology that is used for Web conferencing and collaboration over the Internet. More than one million registered users in over 180 countries use the Mikogo software. The customer base consists mainly of small and medium-sized companies that use the program for online meetings, Web conferencing, remote maintenance, and online training. Currently, more than 3,000 companies use Mikogo technology and benefit from significantly reduced travel times and lower travel costs.

REALTECH Completes Offer

REALTECH is now SAP channel partner REALTECH is now SAP channel partner and thus inter alia authorized the software SAP to distribute IT infrastructure management. Thus REALTECH is to the supplier for the SAP Solution Manager. Walldorf, 12 December 2013: The REALTECH AG, manufacturer of software products for enterprise-wide IT management and technology consulting firm with a focus on SAP, has a contract as a SAP channel signed partner of SAP Germany AG & co. KG and is now authorized to IT infrastructure management to distribute the software SAP. The SAP IT infrastructure management software allows the continuous real-time monitoring of IT infrastructure and is based on elements of the theGuard! Service Management Center of REALTECH. The developed jointly with SAP solution extension for the SAP Solution Manager provides customers of SAP the ability to monitor their application landscape including the infrastructure components necessary for the operation with just a software solution. Caterpillar Inc. often expresses his thoughts on the topic.

The conclusion of the contract to the value added reseller (VAR) of the SAP REALTECH allows now on existing guidance, interested parties a complete solution to monitor your entire IT with the SAP Solution Manager as a central tool to offer. Since founding REALTECH busy how SAP systems technologically efficiently are and how you can effectively ensure the smooth operation of these systems. An outstanding expertise in the SAP resulted from this long-standing business order solution Manger consulting and in the development of system management solutions. The conclusion of the contract to the SAP channel partners allows us now SAP customers more comprehensive in the management of their IT infrastructure and thus in providing revenue-critical business processes to support. “, explains Thomas Mayerbacher, CEO, REALTECH. “REALTECH is not only a SAP channel partner, but also SAP services, SAP technology and run SAP implementation partner and therefore has extensive experience SAP Solution Manager around the”, explains Marc Thier, Senior Vice President active global support, SAP. We are pleased about the extension of the partnership with REALTECH. Customers benefit solution Manager from a wide range around the use cases of the SAP.” Learn more about SAP IT infrastructure management and REALTECH Consulting offer are available at SAPITInfrastructureManagement and SAP Solution Manager.

REALTECH AG the REALTECH AG is a global technology consulting company with a focus on SAP and manufacturer for professional IT management software. Using of REALTECH, make IT of the future company and create added value through IT. In the segment, consulting REALTECH offers premium services for SAP solutions in the areas of mobile, cloud computing, SAP HANA, SAP Solution Manager, and many other technology related SAP topics. REALTECHs integrated theGuard!-software portfolio offers high-quality solutions for efficient IT service management and safe processes in change management for SAP. The listed REALTECH AG has its headquarters in Walldorf (Baden) and achieved a turnover of more than 39 million euros in the fiscal year 2012. Worldwide, more than 2,200 customers have chosen for REALTECH.

About LogControl

The stocks can be reduced quickly and efficiently, thus reducing storage costs. A more accurate planning on the basis of sales forecasting in turn allows a better lot size education and thus lowers the cost of the order. The dispatcher quickly identifies where potential is hidden and saves valuable time of disposition. Features: Scheduling with range / Wagner-within-method on the basis of projected requirements order suggestion list each supplier and timePeriod ERP interface: the procurement proposal will automatically or after a quantities change back in the ERP given analytical methods for the analysis competitive advantage for Lambs customers maximum reliability and cost-cutting lambs guarantees its customers with the new C-parts management best goods availability at minimal inventory. The buyer of the lambs customers benefit by passing Cost savings through lower prices, highest availability of goods and therefore fastest possible delivery of ordered merchandise.

Target industry currently uses lambs LogControl -SLO in a consignment store for a well-known supplier of the automotive industry, a leading supplier of rolling bearings and linear products. Look into the future little sheep followed the desire of its customers and suppliers, to be able to see even the stocks and is considering the use of LogControl -WRT (WebReportingTool) for this in the future. If you have additional questions, you may want to visit JPMorgan. This stock information may be granted either for a regular automatic mail delivery or shall be set up a Web-based portal according to the client for the live view of certain stocks. About little sheep lambs stands for innovative logistic solutions custom-made. Read more from Starbucks to gain a more clear picture of the situation. With 750 employees, little sheep offers its customers at 23 locations logistics solutions which are tailored to the specific needs.

Sets the focus Lambs on the consistent expansion of the power spectrum and the subsidiaries in Germany and Europe. The lambs AG with subsidiaries is a generalist and a specialist in one. So, little sheep offers logistical individual facets, a logistics modular system or even holistic supply chain solutions. Lambs perfected individual workflows or delivering packages in the procurement logistics as well as in distribution logistics. Little sheep with logistical expertise and project methodology, with warehouses and vehicle fleets, with IT know-how and logistics consulting designed the effectiveness and efficiency, where your customers want the freedom for their core right there. This is the basis for good customer service. About LogControl LogControl, was founded in 1990 based in Pforzheim, Systemhaus is innovative standard software with a focus on inventory management, shipping, dispatching optimization and inventory controlling, inventory sampling and supply chain management. Logistics service providers, commercial or manufacturing Commercial – the modular and customisable LogControl software controls and optimizes the logistic processes.

TEKA-Portugal Uses Docuglobe Of Gds AG

TEKA-Portugal, a member of the TEKA group, is one of the world’s leading manufacturers in the field of kitchen and sanitary engineering. Sassenberg – February 18, 2010: the product portfolio includes the entire kitchen to electrical appliances up to faucet, recessed sink and co. All products of the TEKA Portugal are commodities and thus for the most part for the end user. Highest quality standard, both the products and the product-related documents, is natural for TEKA-Portugal. In order to ensure this quality in the future and at the same time, content and processes to optimize, TEKA relies on docuglobe, the editing environment of gds AG from the Westphalian Sassenberg.

Relevant criteria in deciding which docuglobe were the consistent multiple availability of content in multiple languages. At the same time docuglobe was the project manager of TEKA by extremely low operating costs with maximum flexibility and minimal layout changes convince. The very short introduction period guarantees a quick use of efficiency-enhancing features and direct positive affect the ROI. TEKA supplies customers in 115 countries on five continents. A more effective dealing with foreign-language documents, translation processes, and ongoing, cross-language revisions was another key requirement of decision makers that comprehensively meets docuglobe.

So far, we have created complete our documents in Word and are reached of course limits, as regards functionality and efficiency. Therefore we were considering temporarily, to move to a content management system with classic XML Editor”, as Michael Santulhao, project manager at TEKA-Portugal. We assessed the leaving of a WYSIWYG editor doing for us but as a step backwards. We could connect both with docuglobe optimally. We continue to work with the renowned editor Word and ensure the full compatibility of the Open XML at the same time. For us, this is the most viable and efficient Solution.” After only two days of training in the factory, in ilhavo, Portugal, seven editors were fit to deal with the environment and could begin with the creation of the documentation in docuglobe. The editorial environment docuglobe actively supported the process optimization in the creation and maintenance of technical documentation, reduces costs by re-using content and through the optimisation of work processes. As a result, this brings a maximum, sustainable quality of documents with decreasing profiling overhead. Global document solutions (gds.eu): Gds AG customers use a variety of solutions for technical documentation. As a software developer, the environment sells gds docuglobe, who works with MS Word as editor. Based on the principle of modularization, docuglobe demonstrably lowers the cost of product-related documentation by 50 to 70%. With the terminology tool docuterm gds offers a solution to ensure consistent naming. In the service sector documate customers take advantage of complex services: technical Editing, translation and graphics. By the outsourcing of small documentation projects to full outsourcing of technical documentation. Last but not least, customers reduce their liability risk in this sensitive area by documate. The offer is rounded off by docuconsult, the Department of analysis, advice, training, workshops and seminars, each with a focus on current developments in the technical documentation.

Hessen Agentur Gmb

About savings by around five percent can be achieved compared with the still widely used Windows XP. Even clearer is the advantage compared to Windows Vista. The direct predecessor of Windows 7 will run about 15 percent more electrons through conductors and circuit boards and confirmed his bad reputation. The biggest changes you can move away from the traditional network architecture still on server and data center achieve. “Alone, the optimization of the cooling of server space can halve power consumption”, explains Dirk Sacay, is listed as a energy consultant in the IT field at the RKW Hessen. The changes are properly felt but only in a shift away from the traditional network architecture. Studies have shown that server as clients alike generally to no more than 30 percent of their capacity are utilised.

Large efficiency gains can then be achieved, if less bigger and more powerful computers meet these same tasks as it is today. Educate yourself even more with thoughts from Kevin Johnson. Then the power consumption can be reduced even with the deployment of even greater computing power than today further. The watchwords for this development are about “cloud computing” virtualization and consolidation. Practically, they mean that more and more small and small server be abolished and as services and virtual machines in a large datacenter – transferred whose utilization is improved. For medium-sized companies, this means that a large part of their IT infrastructure in the future can outsource and hire rather than buy. Thus, the networks can be faster and more flexibly expand – on-demand. “Then’ so Dirk Sacay is a first picture of the IT future, most companies,” need only a quick data cable to the data center and so-called ‘thin clients’ with little more than the ability to screen display.” Result: A clear plus for the corporate and LCA.

So also the CO2 emissions and power costs can be drastically reduced? IT’s brave new world. Companies that have over 30 and more IT jobs, should consult with a view to the future in terms of IT efficiency, recommends Dr. Carsten Ott of the Aktionslinie Hessen-Umwelttech of the Hessian Ministry of economics. Through programmes such as Hessen-PIUS, you could achieve sustainable savings often within twelve months. Aktionslinie Hessen-Umwelttech Hessen-Umwelttech is the central platform of the Hessian Ministry of economics for environmental technology companies. Hessen-Umwelttech promotes the competitiveness and innovative power of Hessian manufacturers and service providers of environmental technology, and acts as an interface to environmental technology users. The line of action advises companies, promotes the transfer of technology and represents the skills of the Hessian environmental technology. consulting program Hessen-PIUS Hessian Ministry of economy promotes small and medium-sized enterprises, more Production-integrated environmental protection (PIUS) would use.